Customer Care
No matter what it takes!
Our “CustomerCare” mission is clear. We intend to obtain customer loyalty by consistently exceeding the personal and clinical service expectations of those we serve. We expect our customers — all patients, visitors, vendors, employees, physicians, and volunteers — to receive exceptional customer service during every aspect of their interaction with LaPorte Hospital and Health Services.
We survey our patients routinely for their input and we have made many internal improvements based on customer comments. To mention a few:
- Initiated a service recovery program for staff
- Increased new patient visits by nursing directors
- “ED’s Kids” program of providing age-specific activity bags to all kids under 13 years of age
- Requiring all staff to introduce themselves routinely
- Adding clocks and wipe-off boards to all patient rooms
Our service initiative is directed by our Quality and Service Committee, which is made up of employees from all levels of our organization. CustomerCare embodies both quality enhancement and exceptional customer service. To read more about our initiative, visit “Fish Philosophy.” To read about some of our amazing employees, see “Superstars.” We also provide a Customer Shuttle which will give you a lift from our parking lot to our front door.